Blocking and forgetting a subscriber and downloading all subscriber data

Blocking a subscriber

Blocking subscribers can be done to individual subscribers or to multiple subscribers at the same time.

In reality, the subscriber is not deleted from the system, but set as blocked, so that they cannot receive messages from the system. The subscriber cannot be added, even accidentally, to the system through importing a list.

Blocking an individual subscriber
Blocking a single subscriber from receiving shipments/messages can be done via the Subscribers page, using the 'Actions' button on that subscriber's row, and clicking the 'Block' option.

Blocking multiple subscribers at the same time
You can also add multiple subscribers to the blocked list at the same time. There are two ways to do this:

1. On the Subscribers page, first select the subscribers you want to block from receiving shipments/mailings, and then click the 'Selected items' button on the page's toolbar, which allows you to set the block using the 'Block' action.
   

    

2. Put the addresses you want to block in an Excel file. Then choose Unsubscribed from the dropdown menu on the Subscribers page and click the Upload the list in Excel format icon. Upload the list to LianaMailer.
    

Allowing future emails

You can later allow the previously blocked subscriber to receive mailings by searching for the subscriber using the search field on the Subscribers page. Click the 'Actions' button on the subscriber's row, and select the 'Unblock' option from the menu that opens.

 

The right to be forgotten and the right to access your own data

After the EU's General Data Protection Regulation came into effect, a newsletter subscriber has the right to view the data that concerns them and ask to be forgotten, i.e. ask for the removal of all data that concerns them. A link can be added to subscribe/unsubscribe page that enables the newsletter subscribers to easily request access to the data that concerns them and ask for the removal of this data. Ask more about this feature from our team. 

A LianaMailer user can download and delete a subscriber's data from LianaMailer at their request. The data can be downloaded as an Excel file from the Download information button.

All subscriber data can be removed, i.e. the subscriber can be forgotten by clicking the Forget subscriber button. After this, the subscriber cannot receive any newsletters from you unless they rejoin your mailing list from a newsletter's subscription page. However, none of the data you previously had about the subscriber exists.

Note:If you have LianaAutomation linked to your LianaMailer, you also need to forget the subscriber in LianaAutomation.

Removing subscribers in bulk without sending restriction

Removing subscribers in bulk cannot unfortunately be done through the user interface (UI) without assigning them a “unsubscribed” status. In practice, this means that the only UI-supported way to handle large numbers of subscribers is to add them to the Unsubscribed list, which applies a sending restriction and prevents them from being included in future imports. In this case, the subscriber is also removed from the import with the reason “Subscriber has unsubscribed”.

For an individual subscriber, it is possible to remove all of their subscribed lists, after which they are left in a so-called orphan state. The system will then automatically delete the subscriber after seven days.

If the goal is to remove subscribers in bulk without assigning an unsubscribe status or sending restriction, this is unfortunately not possible through the UI. In such cases, it is necessary to contact technical support.