News: Meet Smart Collections in LianaMonitor

What's new

Smart Collections is now available in LianaMonitor. Instead of building ever-longer keyword rules, you describe in your own words what belongs in a collection, and AI picks the matching mentions from your source monitors.

Your monitors stay exactly as they are. Smart Collections works on top of them, so you can keep a monitor broad and still see only what matters. The collection is then a set you can use like any other: HitsSummary, labels that can be inherited onto the hits, and dashboard widgets.

Use case 1: One monitor, several collections

A city monitor has to stay wide. It catches culture, the council, the tram, a zoning notice, and a lot that is none of those. Tightening the keywords usually means either more noise or missed coverage, and one search cannot serve every desk.

Smart Collections leaves that monitor alone. You create a collection for each job, use the same monitor as the source, and write what that collection is for.

For example, a municipality can keep one city monitor and give each team its own collection:

• Culture. Coverage where the city’s culture, venues, or festivals are the subject. Leave out sports, council process, and passing mentions.
• Local politics. Council, mayor, budget, and political decisions. Leave out event listings and stories that only use the city as a location.
• Transportation. Coverage where the city’s transport system is the subject: tram, buses, disruption, decisions. Leave out sports, culture, and venue listings.
• Zoning and land use. Planning, zoning, and land-use disputes where the plan or the site is the subject. Leave out apartment ads and generic housing pieces.

Same sources. Four collections. Four people who should not have to read the whole city feed.

Use case 2: Cut the noise from a generic keyword

If your brand name is also an everyday word, a monitor picks up a lot of unrelated mentions. Narrowing it down with keyword rules takes time, and it is hard to be sure the rules catch everything relevant without letting the noise back in.

With Smart Collections the monitor can stay broad. The instruction brings the focus:

Liana Technologies and its products: reviews, customer feedback and company news. Skip plants and nature, people named Liana and local businesses.

Mentions about rainforest vines, name days or a café with the same name stay in the monitor but out of your collection. You see only the mentions you actually need.

How to set up a smart collection

1. Create a new collection, or open an existing one, and go to its Collection settings.
2. Switch on Smart collections.
3. Under Source monitors, choose the monitors the collection should draw from. You can pick up to five.
4. In Smart collection instructions, describe in your own words what belongs in the collection. You can use up to 500 characters.
5. Click Save collection.

Your source monitors are not changed in any way. When you save, the collection judges up to 1,000 past documents from those monitors. New hits are judged against the instruction as they arrive.

Tips for writing good instructions

Write the instruction the way you would brief a colleague who reads the mentions for you.

• Say who or what the collection is about. Name the company, product, or topic clearly, for example “the city’s transport system” rather than just the city name.
• Say what kind of mentions you want. Reviews, customer feedback, news coverage, council decisions, planning disputes.
• Say what to leave out. Name the usual sources of noise: other meanings of the word, job ads, event listings, your own press releases.
• Keep it to one topic. If you follow two different things, create two smart collections.
• Adjust as you go. If unwanted mentions still appear, add them to the “leave out” part of the instruction. You do not need to change the monitor.

Good to know

Does Smart Collections change my monitors? No. Your monitors and their keyword rules stay as they are. The smart collection only decides which of their mentions belong in the collection.

Does it fill from the whole monitor history? No. It processes up to 1,000 past documents when you save, then judges new hits as they arrive.

How many monitors can a smart collection use? Up to five source monitors per collection.

How many Smart Collections can I have? Up to 10 active Smart Collections per customer at launch.

How long can the instruction be? Up to 500 characters. A short, specific instruction usually works best.

What can I do with the collection? The same things as any collection. HitsSummary, labels that can be inherited onto the hits, and dashboard widgets. The monitor stays the source. The collection is the set you summarise and share.

Does it work in Nordic languages? Yes.

How does it decide what is relevant? AI reads each mention from the source monitors and compares it with your instruction. Mentions that match are added to the collection.