What should I do if a new user cannot see templates in LianaMailer?

Answer: If a new user cannot see templates in LianaMailer, the visibility of templates may be restricted on your account. In this case, the desired templates need to be made visible to the new user separately.

The main user usually has permission to manage the visibility of templates and lists.

How to make a template visible to a user

1. Go to Settings > Templates.
2. Open the template you want to make available to the user.
3. Open the Visibility tab.
4. Find the user you want to give access to on the list.
5. Select the checkbox next to the user's name.
6. Save your changes.

The template should now be visible to the user in LianaMailer.

If the user needs access to several templates, check the visibility settings for each template in the same way.

If you need further assistance or the templates are still not visible to the user, please contact our customer support at support@lianatech.com. We're happy to help!