Question: What should I do if a new user cannot see message templates in LianaMailer?

Answer: If a new user cannot see message templates in LianaMailer, the visibility of message templates may be restricted on your account. In this case, the desired message templates need to be made visible to the new user separately.

The main user usually has permission to manage the visibility of message templates and lists.

How to make a message template visible to a user

1. Go to Settings > Message Templates.
2. Open the message template you want to make available to the user.
3. Open the Visibility tab.
4. Find the user you want to give access to on the list.
5. Select the checkbox next to the user's name.
6. Save your changes.

The message template should now be visible to the user in LianaMailer.

If the user needs access to several message templates, check the visibility settings for each template in the same way.

If you need further assistance or the message templates are still not visible to the user, please contact our customer support at support@lianatech.com. We're happy to help!