Why can't I see my drafts?

If your drafts are not visible in the Messages view in LianaMailer, the issue may be related to your browser's cache and cookies or user-specific visibility settings.

1. Clear your browser's cache and cookies

First, try clearing your browser's cache and cookies. Then reopen LianaMailer and check if your drafts are now visible.

Clearing the cache and cookies may also help if you are unable to view newsletter report data.

2. Check the message template visibility settings

If user management is enabled on your account, the visibility of message templates may be restricted for individual users. In this case, the message template on which the draft is based needs to be made visible to the user.

The main user usually has permission to manage message template visibility. You can manage the visibility of a message template under Settings > Message templates > Visibility.

If your drafts are still not visible or you need help with the visibility settings, please contact our customer support team at support@lianatech.com. We're happy to help!