If you can't log in to LianaMailer

Here’s a checklist of things you can try if logging in doesn’t work:

• First, check your internet connection to see if it works for other websites.
• Check that the login address for LianaMailer or LianaAccount (account.lianacloud.com) is correct.
• If you reach the login page but it says that the username or password is incorrect, make sure the credentials are correct.
  • If needed, use the “Forgot your password?” link on the login page to reset your password.
• Try logging in with a different browser or in the browser’s incognito mode.
• Try clearing cookies and the browser cache.
• Make sure the service isn’t experiencing an outage or technical issue, for example by checking tuki.lianatech.com or mailer.status.lianatech.com.

If none of these help, please contact our support service via email, chat, or phone.