Now you can manage how persons are combined in LianaAutomation. The latest update to the importer and person management system helps prevent incorrect person combinations.
Previously, persons in LianaAutomation could combine incorrectly when an event contained identifiers (e.g. phone number or email address) that matched more than one existing contact or when a new identifier partially matched an existing person.
With this person management update:
- Import records containing conflicting person data will be rejected
- A new Errors section will display issues that require attention
- Manual tools will be available for updating and merging persons as needed
With these improvements, you now have greater control over person management in LianaAutomation. To ensure data accuracy, it is important to regularly review and update contact information as needed. This allows you to maintain a clean and reliable database, improving the effectiveness of your marketing and communication efforts.
The update will be rolled out gradually to all LianaAutomation users during weeks 6, 7, and 8 (February 4–18, 2025).
Learn how the feature works by reading the support article.
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